What if I have a question or complaint?
Any questions you may have about Pace can be answered by reading the relevant pension guides or asking for more information.
If you’re a member of Pace DC, you should contact Legal & General. If you have a query regarding benefits in Pace Complete, you should contact the Co-op Pensions Department in the first instance.
Legal & General
For questions about Pace DC
DC Pensions
Legal & General
PO Box 1560
Peterborough
PE1 9AP
The Pace DC helpline: 0345 070 1148
Email: coopbankpensions@landg.com
Co-op Pensions Department
For questions about Pace DB
Pensions Department
Department 10406
1 Angel Square
Manchester M60 0AG
Phone: 0330 606 1000
Email: staffpensions@coop.co.uk
If you have a complaint about Pace, and you haven’t been able to sort it out by speaking to Legal & General or the Co-op Pensions Department, there is a formal Internal Dispute Resolution Procedure that should be followed: Internal Dispute Resolution Procedure
If we are unable to resolve the complaint with you, then you can refer your complaint to The Pensions Ombudsman.
The Pensions Ombudsman can be contacted at:
Tel: 0800 917 4487
Email: Enquiries@pensions-ombudsman.org.uk
Website: www.pensions-ombudsman.org.uk