What if I have a complaint?
If you have a complaint about Pace, and you haven’t been able to sort it out by speaking to Legal and General or the Co-op Pensions Department, there is a formal Internal Dispute Resolution Procedure that should be followed: Internal Dispute Resolution Procedure. Some complaints may include concerns about how personal data has been processed, as well as issues relating to the administration of benefits. Where a complaint relates solely to the processing of personal data, it will normally be considered under the Trustee’s Data Protection Complaints Procedure rather than the Internal Resolution Dispute Procedure.
If you are unsure whether your complaint relates to the administration of your benefits, the use of your personal data, or both, you should only submit one complaint and do not need to submit separate complaints.
Where a complaint is concerned with both data protection and administration of benefits, the Trustee will determine the appropriate process (or processes) to apply.
If we are unable to resolve the complaint with you, then you can refer your complaint to The Pensions Ombudsman.
The Pensions Ombudsman can be contacted at:
Tel: 0800 917 4487
Email: Enquiries@pensions-ombudsman.org.uk
Website: www.pensions-ombudsman.org.uk